This is the most common question we receive when pool owners are exploring pool service for their pool
&/or spa. Every body of water is different AND every homeowner has varying expectations of what is or should
be included with service. Generally, we recommend weekly pool service, which includes 1 cleaning visit per
week in addition to our exhaustive water testing and balancing according to broadly accepted industry
standards (PHTA: https://www.phta.org/standards-and-codes/fact-sheets/water-quality/). We do offer other
options depending on the specifics of the pool and surroundings.

No, you do not need to be home. We will work with you to obtain any access codes or special instructions
prior to our first service date.

We are happy to schedule a special service visit in preparation for special events such as birthdays,
anniversaries, weddings, or any kind of celebration where your guests may use the swimming pool &/or spa

 We love pools. That seems like a simple answer but one of the things that sets us apart is the fact that we
are NOT a franchise & are 100% family-owned and operated. We absolutely love what we do and our passion
shows through in our work. Your pool is our #1 priority when we are working for you. We are proactive in our
approach and often find potential problems (especially with new pools) before they turn into costly repairs. Our
technicians are trained to use the best equipment available for water testing to ensure the highest level of
accuracy in our approach to maintaining water balance and safety for you and your family & friends.

We do not include any chemicals & we fundamentally disagree with this business model. In the 12 years
spent the pool interior finish side of the pool industry (installing DiamondBrite, CLI, Stonescapes, Wet Edge
Technologies, & PebbleTec products), we learned that service companies who “include” chemicals are not
doing what’s best for their clients while only making their internal billing process easier. They typically are not
balancing water to LSI and are using very outdated ‘standards’ which don’t follow the science that has been
widely accepted since 1998. Be wary of any company giving a ‘flat rate’ for service or if they include “all”
chemicals to lure you away only to hit you with a bill in 4-6 months (read all the fine print!). Our average
chemical costs for customers who have pools that DO NOT LEAK are less than $40/month. One of the ways
we provide next-level service for our clients is to make sure their pool is well-maintained and high chemical
costs almost always indicate a leaky pool (or a customer who fell asleep after starting a water hose…).

: Yes. Cleaning and balancing your pool water should be done all year, especially during cold weather. As
water temperatures drop, pool water may look sparkly and clear BUT this water can be quite aggressive to
cementitious surfaces, often resulting in visible damage to these surfaces (grout, plaster, etc) when the pool is
opened in the spring. Also, pools allowed to catch debris (uncovered pools) that rots over the winter are much
more expensive to start-up in the spring; as a result of the unbalanced water and byproducts of organic
decomposition, the surfaces do not last nearly as long as pools that have the water properly maintained all
year. Ultimately this decision is up to the pool owner but we do not recommend ignoring the pool while your
family is not using it

ABSOLUTELY. However, we recommend all pets have supervision while using the pool as they can
become exhausted quickly and may panic if they can’t find the steps. We make sure all pools are safe for ALL
family members, especially the four legged babies. If your pet is a regular user of the pool, PLEASE make
sure your service provider is aware of the frequency of use so the proper sanitation methods can be utilized.
Risks associated with pets using your pool include the transmission of recreational water illnesses (RWIs) like
E. coli, giardia, Hepatitis A and cryptosporidium. Also, dog fur can get caught in the pool’s equipment, which
can increase maintenance of your pumps and filters, which is another reason to keep your service company
informed.

Yes we do. Salt provides an excellent form of sanitation when used in conjunction with a professional
service company. Salt systems require periodic maintenance and, in our experience, are often overworked
due to improper water balance (according to the LSI used by PHTA and other standards groups to measure
water balance). Overworking a salt system leads to premature cell failure, which is typically $1500 or more to
replace. We are here to help and we can make sure your system works optimally.

It depends…but now you have a true professional on your side. When in doubt, reach out. In all
situations, we kindly ask that our clients monitor their swim environment and act accordingly. For example, if
we service your pool as scheduled, then the next day there is a massive storm which causes leaves and tree
debris to stop up your skimmer baskets, in this situation we ask that the baskets be dumped so your filter pump
is not starved for water before we are scheduled to return (i.e. a filter pump that runs hot and dies is not a
warrantable item and usually costs over $2500 to replace)

 No, we only use chemicals that provide. SwimScapes provides and uses only the highest quality chemicals
and we furnish ALL water balancing chemicals when we are hired for pool service. In fact, we ask our pool
service clients NOT to add any chemicals as this may impact our ability to properly manage your water. We
keep weekly records of every dose of every chemical ever added to your pool, at least while you have hired
SwimScapes for your service. If there is a need for a specialty chemical addition, please speak with your pool
technician prior to adding to your pool.